
1st - I listened! From here I worked with our in-house designer that took his vision and created a 3D CAD that gave him a visual representation of his vision. Once he was able to see his vision, he was amazed at the result and advised us to move forward with production. He was also surprised at how affordable it was.
2nd - We instructed him how to prepare for the product. We gave him framing guidelines for each ceiling and archway treatment so that when the product arrived it was "install ready".
3rd - When he received the product, each ceiling treatment had its own detailed instructions. Depending on the design, the instructions came with a step by step instruction sheet and/or a 2D Cad to illustrate layout. We also gave him a toll free phone number that he could call for techincal support 877-303-ACME(2263). However, our instructions were so clear and easy to install the only phone call we got from him was "WOW" that was easy.
4th - We gave him advice, insight, and insider tips on how to finish out his Archways and Ceiling designs to get the maximum "WOW" value..
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Very good lessons!
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